General Policy

Shinerz strives to provide exceptional customer service and satisfaction. While we don’t offer traditional refunds or returns for rental services, we understand that unforeseen circumstances may arise. In such cases, please contact our customer support team as soon as possible to discuss potential solutions.

Cancellation Policy

• Full Refund: If you cancel your reservation more than 48 hours before the scheduled pickup time, you will receive a full refund.
• Partial Refund: For cancellations made within 48 hours of the scheduled pickup time, a partial refund may be issued, depending on the specific circumstances and Turo’s policies.
• No-Show: If you fail to show up for your reservation without prior notice, you will not be eligible for a refund.

Damage and Accidents

• Protection Plans: Shinerz offers protection plans to cover potential damages to the vehicle. Please review the specific terms and conditions of the protection plan you choose.
• Guest Responsibility: It is the guest’s responsibility to agree with all traffic laws.
• Accident Reporting: In the event of an accident, please immediately contact the local authorities and inform Shinerz.

Vehicle Condition and Cleanliness

• Vehicle Inspection: Upon pickup, please inspect the vehicle for any pre-existing damage and report any issues to Shinerz.
• Cleanliness: We expect guests to return the vehicle in a clean condition. Excessive cleaning fees may be charged for excessive dirt or debris.

Additional Terms and Conditions

Please refer to Turo’s terms and conditions for more detailed information regarding cancellations, refunds, and other relevant policies. Shinerz reserves the right to modify this policy at any time without prior notice.

Contact Us For any questions or concerns regarding our refund and return policy, please contact our customer support team.